RETURN POLICY
Order cancellation
We accept order cancellations before the product is shipped or produced. If the order is cancelled, you will receive a full refund. The order cannot be cancelled if the item has already been shipped.
Returns (if applicable)
We accept product returns. Customers have the right to request a refund within 14 days of receiving the item.
The product must be unused and in the same condition as received. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Customers will be charged no more than once for shipping costs (including returns). No restocking fees will be charged to consumers for returning a product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email confirming receipt. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and the amount will be automatically credited to your credit card or original payment method within 3 to 20 days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank, as there is often a processing delay before a refund is recorded.
If you have completed all these steps and still have not received your refund, please contact us at: support@rafalev.com
To obtain the return address, please contact our customer service: 2506 Avondale Dr Colorado Springs CO 80917 US